Refund Policy

At Pixel's Hive, we are committed to delivering high-quality digital art files that meet your production needs. Because all of our services are digital and delivered electronically, we do not accept returns.

No Return Policy

As a digital service provider, all sales are final once the work has been delivered to your Client Portal. We do not accept returns or exchanges on completed digital files.

When We Do Offer Resolution

While we do not issue refunds as a standard policy, we are committed to your satisfaction. If there is an issue with your delivered files, we will work with you to resolve it:

• ⬡If the delivered file does not match the specifications you submitted, we will revise it at no additional cost.
• ⬡If a technical error on our end caused a problem with your files, we will correct it promptly.
• ⬡Orders that have not yet entered production may be eligible for cancellation — contact us immediately at art@pixelshive.com

How to Contact Us About an Issue

If you have a concern about a delivered file, contact us within 7 days of delivery via:

• ⬡Email: art@pixelshive.com
• ⬡Your Client Portal at portal.pixelshive.com

Include your order number and a description of the issue. Our team will respond within 24 hours.

Bee-Coin Credits

In certain cases at our discretion, we may issue Bee-Coin credits to your account in lieu of a monetary refund. These credits can be used toward any future service on the platform.

Contact

For any refund-related questions:

Email: art@pixelshive.com

Address: 3215 Northeast 184th Street, Aventura, FL 33160, US.